Trekia Returns and Refund Policy: Your Satisfaction is Our Priority

At Trekia, we strive to provide you with the best products and services to enhance your outdoor adventures. We understand that sometimes returns and refunds may be necessary due to various circumstances. In this article, we outline our Returns and Refund Policy to ensure a smooth and hassle-free process for our valued customers. We are committed to your satisfaction and aim to address any concerns you may have regarding returns and refunds.

1. Return Eligibility: We accept returns for products that meet the following criteria:

• The item is unused, undamaged, and in its original packaging.
• The return request is made within [X] days from the date of purchase.
• The product is not listed as a non-returnable item (e.g., personalized items, perishable goods, etc.).

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team either through email or phone, providing your order details and reason for the return.
• Our customer support team will guide you through the return process, providing you with any necessary instructions and a return authorization if applicable.
• Pack the item securely in its original packaging, including any accessories, manuals, or promotional materials.
• Ship the item back to us using a reliable shipping method with tracking information. Please note that the return shipping cost is the customer's responsibility unless the return is due to an error on our part.

3. Refund Options: Upon receiving and inspecting the returned item, we will process your refund according to your preference and the situation:

• If the return is eligible and within the specified timeframe, you may choose to receive a full refund to your original payment method.
• In some cases, we may offer store credit as an alternative to a refund.
• If the return is due to an error on our part, such as a defective product or shipping mistake, we will cover the return shipping cost and provide a replacement or a full refund, as per your preference.

4. Refund Processing Time: We strive to process refunds promptly once the returned item is received and inspected. Please allow up to [X] business days for the refund to be processed. The exact processing time may vary depending on your payment method and financial institution.

5. Exchanges and Store Credit: At Trekia, we understand that sometimes you may prefer an exchange or store credit instead of a refund. If you wish to exchange an item or receive store credit, please contact our customer support team to discuss the available options.

6. Non-Returnable Items: Certain items are non-returnable for hygiene, safety, or customization reasons. These may include personalized items, intimate apparel, perishable goods, or items explicitly mentioned as non-returnable. Please review the product description and specifications before making a purchase.